Order Processing
All orders are processed within 1–3 business days but shipped depending on your shipping method (standard/express). Orders placed on weekends or public holidays will be processed the next working day. You will receive a confirmation email/SMS with tracking details once your order is shipped.
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Shipping Time (Within India)
Note: Delivery may be delayed due to weather, national holidays, or courier partner issues. We will keep you informed via SMS/email.
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Shipping Charges
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Above ₹300 → Free Shipping Available (standard shipping)
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Below ₹2000 → ₹50 – ₹300 (depending on location)
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Above ₹2000 → Updated in real time
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Payment Options (India)
We offer multiple payment methods designed for Indian customers:
1. Cash on Delivery (COD)
- Available across most pin codes in India unless your pincode has been blacklisted for high returns.
- Additional COD fee of ₹40 per order may be charged depending on the order amount.
- Pay only when you receive the product.
- Please keep exact amount ready for delivery partner (change may not be available).
2. Online Payment (Prepaid)
- Credit Card / Debit Card (Visa, MasterCard, RuPay, Amex)
- UPI (Google Pay, PhonePe, Paytm, Amazon Pay, BHIM)
- Net Banking (All major banks: SBI, HDFC, ICICI, etc.)
- Mobile Wallets (Paytm, Freecharge, etc.)
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Taxes & Duties (India)
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GST (Goods and Services Tax) is already included in the product price.
- You will receive a GST invoice with your order (useful for business claims).
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No hidden customs charges for deliveries within India.
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For international orders (outside India): customs duties are not included and must be paid by the customer.
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Cash on Delivery (COD) Guidelines
- Please keep the exact amount ready for the delivery partner (change may not be available).
- If you are unavailable at the time of delivery, the courier partner will attempt 2 more deliveries.
- After 3 failed attempts, the order will be canceled and returned to us.
- COD orders that are refused without valid reason may be subject to future COD restrictions.
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Order Cancellation & Returns (India)
- You can cancel your order within 6 hours of placing it (before shipment) – no charges applied.
- Once shipped, cancellation is not possible. You will need to refuse delivery or initiate a return after receiving the product.
- Returns are accepted within 30 days of delivery (terms apply – see Refund Policy).
- For returns, please contact the support team.
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Registered Office & Support
James Riverra
c/o Avenue Finds Ecom Pvt LTD
B-660 Sushant Lok Phase 1, Sector 27,
122009, Gurugram, Haryana, India
Customer Support (India): +91 9876543210
Email: support@jamesriverra.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
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Shipping / Delivery Issues
If your order is delayed, lost, or you face any issue with COD or prepaid payment:
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Call / WhatsApp: +91 9876543210 (Monday–Saturday, 10:00 AM – 6:00 PM IST)
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Email: support@jamesriverra.com
- You can also track your order using the tracking link sent via SMS/email.
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